FAQ
1. What products do you sell?
Online, we specialize in custom buttons for all occasions.
In-store, you’ll also find our Filipino/Asian-themed mugs, stickers, and keychains, available exclusively on our Busybee Shelf in Burnaby, BC.
2. Where are you located?
We are based in Burnaby, BC, Canada.
You can find all in-store items on our Busybee Shelf—details are on our Find Us page.
3. Do you ship?
Yes — we ship buttons across Canada.
Mugs and breakable items are generally in-store only for safer handling and lower cost.
4. How do I order custom buttons?
Choose your button size, upload your design, or message us for help.
If you don’t have artwork yet, we can assist with a simple layout at no extra cost.
5. What occasions can I order buttons for?
Anything you can celebrate!
Popular categories include Birthdays, Graduation, School Events, Clubs, Parties, and Just-for-Fun designs.
6. What is the turnaround time for custom buttons?
Most orders are prepared within 2–4 business days, depending on volume.
Rush options may be available—send us a message to check.
7. Do you offer wholesale or bulk pricing?
Yes! We provide discounted rates for schools, teams, events, small businesses, and fundraisers.
Visit our Wholesale page or contact us for details.
8. Can I order mugs online?
Right now, mugs are mostly available in-store only due to weight and breakage concerns.
You can still preview designs on our website and inquire if you want a mug shipped—shipping costs vary based on location and quantity.
9. Do you accept pickup orders?
Yes — you can pick up your order locally.
Pickup instructions will be sent after your purchase.
10. Can you help with fundraising?
Yes! Busybee Creates began with mother–daughter fundraising for Light the Night for Blood Cancer, raising $9,438 as of 2022.
If you’re planning a fundraiser, we’re happy to help with button or gift options.
11. Do you offer custom mugs?
We offer custom mugs for wholesale or bulk quantities.
For single custom mugs, feel free to inquire—availability depends on our production schedule.
12. How do I contact you?
Reach out through our Contact Us page, email, or Instagram @busybeecreates.
We usually respond within 24–48 hours.